Sedgwick is a risk and claims administration company, founded in 1969 and employing 33,000 people in more than 80 countries. It provides technology-enabled claims administration, loss adjusting, benefits administration and product recall services to organisations and individuals across industries including agriculture, aviation, healthcare and maritime. The company manages benefits for some 9 million people globally and reports a client retention rate of nearly 100%.
Its technology work spans artificial intelligence and intelligent automation, advanced analytics, data platforms, and claims and benefits administration systems. Two products anchor its platform strategy: Sidekick Agent, an AI-powered system intended to shift claims handling away from administrative processing toward more human-centred interactions, and mySedgwick, an AI-enabled platform for benefits and claims management used by millions of people.
Sedgwick describes its approach as combining data, analytics and automation with an emphasis on empathy, care, compliance and clarity. Stated operational aims include resolving claims faster and returning injured workers to work and to everyday life more quickly.
