ServiceNow, founded in 2004, operates a cloud-based AI platform called Now Platform that orchestrates enterprise workflows across IT, customer service, HR, and other business functions. The platform unifies teams, systems, and data to automate critical processes that span multiple departments within large organizations.
The company serves thousands of businesses worldwide from its Santa Clara headquarters. Its core offering connects disparate functions and data sources to streamline work across traditionally siloed departments, addressing a fundamental challenge in enterprise operations where workflows often depend on manual handoffs between teams.
ServiceNow's current capabilities centre on AI-first functionality, including Now Assist and agentic AI solutions designed to further automate and optimise enterprise workflows. The platform's architecture supports both service management operations and broader digital transformation efforts across organisations of varying sizes and industries.
